Refund policy

At Barbara Meets Woven, we strive to ensure that our customers are completely satisfied with their purchases. However, if for any reason you are not satisfied, we offer a straightforward return process. Please review our return policy below:

1. Eligibility for Returns
   

• You may return products within 14 days from the date of delivery.
  

• The product must be unused, in original condition, and with all tags and packaging intact.
  

• Custom-made, bespoke, or personalized items are not eligible for return.
  
  

2. Return Process
   

• To initiate a return, please contact us via email or our customer service form, providing your order number and the reason for the return.
  

• Once your return request is approved, you will receive instructions on how to return the item.
  
  

3. Return Shipping Costs
   

• The customer is responsible for the return shipping costs, unless the item is defective or was sent in error.
  

• For damaged or faulty products, please contact us immediately, and we will arrange for a return at no extra charge.
  
  

4. Refunds
   

• Once the returned item is received and inspected, we will process your refund to the original payment method within 7-10 working days.
  

• The refund will include the product price, minus any applicable return shipping fees.
  
  

5. Exchanges
   

• If you wish to exchange a product, we recommend initiating a return and placing a new order for the desired item. Exchange availability is subject to stock.
  
  

6. Damaged or Defective Items
   

• If you receive a damaged or defective product, please notify us immediately upon receipt with photographic evidence.
  

• We will either offer a full refund or replace the item, depending on the situation.
  
  

7. Exceptions
   

• If the return conditions are not met (e.g., used items, missing packaging, or after the 14-day return window), Barbara Meets Woven reserves the right to refuse the return or refund.